Return and Refund Policy
At King Kolo Sports Sports, we prioritize your satisfaction. Our
Return and Refund Policy is designed to ensure that you are completely happy with your purchase. If you have
any issues with your order, we are here to help.
1. Eligibility for Returns
- Defective Products: If you receive a product that is defective or damaged during
shipping, you are eligible for a full refund or exchange.
- Incorrect Items: If the item you received is not what you ordered (e.g., wrong size,
color, or design), we will gladly replace it at no additional cost.
- Sizing Issues: If the sizing of your custom t-shirt does not match the measurements
provided on our size chart, we will offer an exchange for the correct size.
2. Return Process
- Contact Our Support Team: Reach out to our customer support team within 14 days of
receiving your order. You can do this via email or our live chat feature.
- Provide Order Details: Include your order number and a brief description of the issue
you encountered.
- Return Authorization: Our support team will review your request and provide you with a
Return Authorization (RA) number and instructions on how to return the item.
- Ship the Item: Return the item to us within 14 days of receiving your RA number. Ensure
that the item is in its original condition, unworn, and with all tags attached.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the
item is defective or incorrect.
3. Refund Process
Once we receive your returned item, we will process your refund or exchange:
- Refunds: If approved, refunds will be issued to the original payment method within 5-7
business days.
- Exchanges: If you are exchanging an item, we will ship the new item to you at no
additional charge.
4. Non-Returnable Items
- Customized or personalized products that do not have defects.
- Items that have been worn or washed.
5. Late or Missing Refunds
If you haven’t received a refund after the specified processing time:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at
kingsummary12@gmail.com.
6. Changes to This Policy
We reserve the right to update or modify our Return and Refund Policy at any
time. Please review this policy periodically for any changes.
At King Kolo Sports, we believe in providing high-quality products and exceptional customer service. Your
satisfaction is our priority, and we are committed to resolving any issues promptly.
